Job Description

Founded in 1982, MBI Industrial Medicine, Inc. is an Arizona based company operating nine full service facilities staffed with medical professionals who provide the full spectrum of Occupational Medicine for employers and their employees and is currently looking for a Center Administrator specializing in work-related injury rehabilitation to join their team!

The Center Administrator will report to the Director of Operations.

As the Center Administrator you are on the front of customer service excellence and delivering quality health care services to patients, and communication with our clients. The Center Administrator is the vanguard of the center, partnering with the center team to ensure standard procedures and operations are being executed efficiently to guarantee optimal patient and client satisfaction. The Center Administrator also acts as the face to current and prospective clients while supporting and managing the center and being directly accountable for the center’s financials.

Skills:

  • Strong service philosophy and a focus on achieving all aspects of defined service standards
  • Excellent telephone and personal etiquette
  • Warm, positive, energetic, and professional demeanor
  • Effective oral and written communication skills
  • Tactful and diplomatic communication style
  • Working knowledge of principles of personnel recruitment, selection, coaching, and other aspects of performance management
  • Effective performance assessment and management skills
  • Continued focus on self-development
  • Proficient in computer applications such as Word and Excel
  • Strong organizational skills
  • Ability to coordinate and prioritize multiple tasks in a fast-paced environment without direct supervision
  • Ability to identify areas of concern, develop an action plan, and execute on the plan
  • Ability to resolve colleague, customer, and patient issues in an effective and timely manner
  • Financial acumen and its application
  • Ability to convert strategic goals and objectives into implementable plans and programs
  • Must be both tactical and strategic, and able to communicate overall strategic vision, as well as the execution details to management and center staff
  • Results and resolution-oriented
  • Both process and product-oriented with ability to think “outside the box” for creative solutions
  • Effectively lead a team in conflict resolution, team building, interpersonal relationships, mentoring, and motivating
  • Effectively resolve difficult disputes and business challenges using highly refine functional, partnering and leadership skills
  • Follows HIPAA guidelines and safety rules as outlined in training received
  • Ensure integration of planning and work with cross-discipline team to maximize results
  • Highest levels of cognitive and adaptive ability
  • Must utilize sound judgment, reliable rationale, and common sense
  • Must thrive in a high-paced, extremely energetic environment driven by self-motivation and self-initiative

 

Leadership/People Development:

  • Leads by example-Acquires first-hand knowledge of daily center operations and participates in center floor work on a routine basis
  • Demonstrates exceptional leadership and management skills by personally ensuring that patients are provided with exceptional professional healthcare
  • Responsible for decisions relating to hiring, transfers, disciplinary actions, grievance discussions, coaching development and recommendation of actions, demotions, and termination decisions as applicable for specific discipline and/or center staff
  • Conducts and supervises orientation and training for center colleagues/staff members covering OUCH/MCI philosophy, protocols, and process management, as applicable
  • Coordinates the center’s staff schedules to ensure efficient productivity while meeting patient needs.
  • Conducts performance management process for operational colleagues/staff members with input from management team
  • Coaches colleagues on service, performance, and other job related issues
  • Addresses colleague disciplinary concerns and conducts the disciplinary action discussions, as applicable (after consultation with Director of Operations and HR)
  • Monitors colleague performance and determines if issue(s) have been corrected and/or if further development/disciplinary action is necessary
  • Promotes and ensures colleague development and a positive and effective team environment

 

Patient Care/Customer Experience/Quality:

  • Establishes and maintains a warm, welcoming, and professional atmosphere for our colleagues, and patients
  • Aims towards providing a spotless, professional facility to welcome our patients and guests, which includes managing the appearance and overall condition and aesthetics of the center. Schedules and oversees ongoing maintenance and repairs of center equipment and facility, including communication and follow up with all vendors
  • Maintains excellent customer and patient relations by ensuring needs and expectations are consistently met
  • Ensures that patients are treated as individuals and are attended to expeditiously and courteously by colleagues
  • Empowers center colleagues to assess center processes and work flows to continuously improve the patient experience

 

Growth and Financial Analysis:

  • Financial management and oversight:
  • Reviews financial reports
  • Assists in annual budget creation
  • Orders supplies, manage inventory and approve invoices
  • Manages payroll
  • Manages and reconciles daily currency transactions

 

Business Process:

  • Guides the center team in continuous improvement projects based on review of center performance metrics:
  • Works closely and accurately within established guidelines
  • Maintains accountability for implementing and consistently maintaining center programs and policies
  • Supervises the maintenance of appropriate equipment and daily supplies
  • Interacts and consults with each member of the Management Team regarding the center activities, including:
  • Center strategy and growth
  • Participation in center staff meetings
  • Determining the best recruiting requirements necessary to meet job/position requirements and center objectives

 

Job Related Experience: 

  • Five years management experience. Preferred background in Occupational and/or Urgent Care Medical Practice

 

Education:

  • Preferred BA or BS Degree. Past and/or current experience may be taken into consideration

Important Notes

Locations will vary